CoinMoola Terms of Use ("Terms") Last updated: November 1, 2017

Please read these Terms of Use ("Terms", "Terms of Use") carefully before using the www.coinmoola.com website (the "Service") operated by CoinMoola.com (“CoinMoola”, "us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Summary of Terms of Use

This summary of our Terms of Use offers you an overview of the key terms that apply to your use of our website and; purchase and sales services. While we hope this summary section is helpful, you should read the complete Terms of Use below since they provide important information about how our services work. Please note that we refer to our online service where you can execute services as "CoinMoola".

Our Services

CoinMoola provides you with a simple and convenient way to trade legal tender (such as Singapore Dollars and Euros) for digital assets (such as bitcoins and litecoins) and vice versa. You may also use our Services to purchase and sell digital assets directly from and to us. Our services do not provide users with the ability to trade one form of legal tender for another form of legal tender. Additionally, the range of services available to you will depend in part upon the country from which you access CoinMoola.

Eligibility and Acceptable Use

You must meet certain eligibility criteria to use CoinMoola. For instance, you must be an adult and there are certain locations from which you may not be able to use some or all of CoinMoola. Additionally, there are certain things you cannot do when using CoinMoola, such as engage in illegal activities, lie, or do anything that would cause damage to our services or systems.

Purchasing Risks

Engaging in digital assets may be risky, especially if you engage in any sophisticated purchase and selling (such as arbitrating and speculation). Please don't use CoinMoola if you do not understand these risks.

Other Important Legal Terms

There are important legal terms provided below in the complete Terms of Service, including your indemnification responsibilities, our limitation of liability and warranty disclaimers, and your agreement to arbitrate most disputes. Please take the time to read these terms carefully. You can always contact us through support if you have any questions.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Privac y Policy

Please refer to our Privacy Policy for information about how we collect, use and share your information.

General Obligations

This Section applies to: (i) all trades completed via the Services, (ii) your purchase and/or sale of Digital Assets directly from CoinMoola via the Services, and (iii) any transaction in which you load Funds into your CoinMoola Account from your External Account or push Funds from your CoinMoola Account into an External Account.

1. Conditions and Restrictions We may, at any time and in our sole discretion, refuse any trade submitted via the Services, impose limits on the purchase and sale amount permitted via the Services or impose any other conditions or restrictions upon your use of the Services without prior notice. For example, we may limit the purchase and sale limit that you may establish via the Services or we may restrict purchases and sales from certain locations.
2. Accuracy of Information You must provide any information required when creating a CoinMoola Account or when prompted by any screen displayed within the Services. You represent and warrant that any information you provide via the Services is accurate and complete.
3. Cancellations You may only cancel an order initiated via the Services if such cancellation occurs before CoinMoola executes the transaction. Once your order has been executed, you may not change, withdraw or cancel your authorization for CoinMoola to complete such transaction. We reserve the right to refuse any cancellation request associated with a market order once you have submitted such order. All trade orders and transfer orders are irreversible once initiated. While we may, at our sole discretion, reverse a trade under certain extraordinary conditions, a customer does not have a right to a reversal of a trade.
4. Insufficient Funds If you have an insufficient amount of Funds in your CoinMoola Account to complete an order via the Services, we may cancel the entire order or may fulfill a partial order using the amount of Funds currently available in your CoinMoola Account, less any fees owed to CoinMoola in connection with our execution of the trade.
5. Taxes It is your responsibility to determine what, if any, taxes apply to the purchases and sales you complete via the Services, and it is your responsibility to report and remit the correct tax to the appropriate tax authority. You agree that CoinMoola is not responsible for determining whether taxes apply to your trades or for collecting, reporting, withholding or remitting any taxes arising from any trades.

CoinMoola Account Funds

1. Funding your CoinMoola Account In order to complete an order or trade via the Services, you must first load Funds to your CoinMoola Account using one of the approved External Accounts identified via the Services. You may be required to verify that you control the External Account that you use to load Funds to your CoinMoola Account. As further described, you may be charged fees by the External Account you use to fund your CoinMoola Account. CoinMoola is not responsible for any External Account fees or for the management and security of any External Account. You are solely responsible for your use of any External Account, and you agree to comply with all terms and conditions applicable to any External Account. The timing associated with a load transaction will depend in part upon the performance of third parties responsible for maintaining the applicable External Account, and CoinMoola makes no guarantee regarding the amount of time it may take to load Funds into your CoinMoola Account.
   About Funds Held In Your CoinMoola Account - Be advised that fiat funds held in your CoinMoola account are exclusively for the purchase of Digital Assets or withdrawal to your approved External Account. Proceeds from the sale of Digital Assets will be credited to your fiat account, less any transactional or other fees. Furthermore, be advised that CoinMoola does not pay interest on free fiat balances held in your account.
   Digital Assets Only Accounts - If you have opened a CoinMoola Account designated as Digital Assets Only, you may only fund your account with digital assets. CoinMoola will not accept fiat to fund a Digital Assets Only Account. If fiat is transmitted to fund such an account, it will be returned to the sender, less applicable transfer fees.
2. Pushing Funds to an External Account Provided that the balance of Funds in your CoinMoola Account is greater than any minimum balance requirements needed to satisfy any of your purchases, you may push any amount of Funds, up to the total amount of Funds in your CoinMoola Account in excess of such minimum balance requirements, from your CoinMoola Account to an External Account, less any fees charged by CoinMoola for such transactions. Digital Assets Only Accounts If your CoinMoola Account is designated as Digital Assets Only, you may only withdraw digital assets from your account to another account eligible to receive digital assets. CoinMoola will not accept instructions to transmit fiat from such an account.
3. Load/Push Authorization When you request that we load Funds into your CoinMoola Account from your External Account or request that we push Funds to your External Account from your CoinMoola Account, you authorize CoinMoola to execute such transaction via the Services.
4. Rejected Transactions In some cases, the External Account may reject your Funds or may otherwise be unavailable. You agree that you will not hold CoinMoola liable for any damages resulting from such rejected transactions.

CoinMoola Account Funds

• Trading risks You acknowledge and agree that you shall access and use the Services at your own risk. The risk of loss in trading Digital Asset and Legal Tender pairs can be substantial. You should, therefore, carefully consider whether such trading is suitable for you in light of your circumstances and financial resources. You should be aware of the following points:
  • You may sustain a total loss of the Funds in your CoinMoola Account, and, in some cases, you may incur losses beyond such Funds if the market moves against your position.
  • Under certain market conditions, you may find it difficult or impossible to liquidate a position. This can occur, for example, when the market reaches a daily price fluctuation limit ("limit move"), if there is insufficient liquidity in the market.
  • Placing contingent orders, such as "stop-loss" or "stop-limit" orders, will not necessarily limit your losses to the intended amounts, since market conditions may make it impossible to execute such orders.
  • All Digital Asset positions involve risk, and a "spread" position.

ALL OF THE POINTS NOTED ABOVE APPLY TO DIGITAL ASSET AND LEGAL TENDER PAIR TRADING. THIS BRIEF STATEMENT CANNOT, OF COURSE, DISCLOSE ALL THE RISKS AND OTHER ASPECTS ASSOCIATED WITH THESE TRADES.

• Internet transmission risks You acknowledge that there are risks associated with utilizing an Internet-based trading system including, but not limited to, the failure of hardware, software, and Internet connections. You acknowledge that CoinMoola shall not be responsible for any communication failures, disruptions, errors, distortions or delays you may experience when trading via the Services, howsoever caused.

Digital Asset Terms of Sale

This Section applies only when you use the Services to purchase or sell Digital Assets directly from CoinMoola, a service available in limited jurisdictions only.

1. Prices; Availability All prices reflect the exchange rates applicable to the purchase or sale of Digital Assets using the Legal Tender or alternative form of Digital Assets identified in your purchase order. All Digital Asset sales and purchases by CoinMoola are subject to availability, and we reserve the right to discontinue the sale and purchase of Digital Assets without notice.
2. Purchase Quotes Prior to completing your purchase or sale of Digital Assets from CoinMoola, we will provide notice of the amount of Digital Assets you intend to purchase or sell and the amount of Funds you will be required to pay to CoinMoola to receive such Digital Assets or Legal Tender. You agree to comply with any terms and conditions provided within such notice to complete your purchase transaction.
3. Errors In the event of an error, whether via our Services, in a purchase order confirmation, in processing your purchase, or otherwise, we reserve the right to correct such error and revise your purchase transaction accordingly (including charging the correct price) or to cancel the purchase and refund any amount received. Your sole remedy in the event of an error is to cancel your purchase order and obtain a refund of any amount charged.
4. Payment Method Only valid payment methods specified by us may be used to purchase Digital Assets. By placing an order to purchase Digital Assets from CoinMoola, you represent and warrant that (a) you are authorized to use the designated payment method and (b) you authorize us, or our payment processor, to charge your designated payment method. If the payment method you designate cannot be verified, is invalid or is otherwise not acceptable, your purchase order may be suspended or cancelled automatically. You agree to resolve any problems we encounter in order to proceed with your purchase order.
5. No Returns or Refunds All sales and purchases of Digital Assets by CoinMoola via the Services are final. We do not accept any returns or provide refunds for your purchase of Digital Assets from CoinMoola, except as otherwise provided in these Terms.

Fees

1. Amount of Fees You agree to pay CoinMoola the fees for trades completed via our Services ("Fees"), which we may change from time to time. Changes to the Fee Schedule are effective as of the effective date indicated in the posting of the revised Fee Schedule to the Services, and will apply prospectively to any trades that take place following the effective date of such revised Fee Schedule.
2. Third-Party Fees In addition to the Fees, your External Account may impose fees in connection with your use of your designated External Account via the Services. Any fees imposed by your External Account provider will not be reflected on the transaction screens containing information regarding applicable Fees. You are solely responsible for paying any fees imposed by an External Account provider.
3. Payment of Fees You authorize us, or our designated payment processor, to charge or deduct your CoinMoola Account Funds for any applicable Fees owed in connection with trades you complete via the Services.
4. Collection-Related Costs If you fail to pay Fees or any other amounts owed to CoinMoola under these Terms and CoinMoola refers your account(s) to a third party for collection, then CoinMoola will charge you the lesser of an 20% collection fee or the maximum percentage permitted by applicable law, to cover CoinMoola's collection-related costs.

Unclaimed Property

If for any reason CoinMoola is holding Funds in your CoinMoola Account on your behalf, and CoinMoola is unable to return your Funds to your designated External Account after a period of inactivity, then CoinMoola may report and remit such Funds in accordance with applicable unclaimed property laws.

Unclaimed Property

When accessing or using the Services, you agree that you will not violate any law, contract, intellectual property or other third-party right or commit a tort, and that you are solely responsible for your conduct while using our Services. Without limiting the generality of the foregoing, you agree that you will not:

• Use our Services in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying our Services, or that could damage, disable, overburden or impair the functioning of our Services in any manner;
• Use our Services to pay for, support or otherwise engage in any illegal gambling activities; fraud; money-laundering; or terrorist activities; or other illegal activities;
• Use any robot, spider, crawler, scraper or other automated means or interface not provided by us to access our Services or to extract data;
• Use or attempt to use another user's account without authorization;
• Attempt to circumvent any content filtering techniques we employ, or attempt to access any service or area of our Services that you are not authorized to access;
• Develop any third-party applications that interact with our Services without our prior written consent;
• Provide false, inaccurate, or misleading information; and
• Encourage or induce any third party to engage in any of the activities prohibited under this Section

Feedback

We will own exclusive rights, including all intellectual property rights, to any feedback, suggestions, ideas or other information or materials regarding CoinMoola or our Services that you provide, whether by email, posting through our Services or otherwise ("Feedback"). Any Feedback you submit is non-confidential and shall become the sole property of CoinMoola. We will be entitled to the unrestricted use and dissemination of such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You waive any rights you may have to the Feedback (including any copyrights or moral rights). Do not send us Feedback if you expect to be paid or want to continue to own or claim rights in them; your idea might be great, but we may have already had the same or a similar idea and we do not want disputes. We also have the right to disclose your identity to any third party who is claiming that any content posted by you constitutes a violation of their intellectual property rights, or of their right to privacy. We have the right to remove any posting you make on our website if, in our opinion, your post does not comply with the content standards set out in this section.

Third-Party Content

In using our Services, you may view content provided by third parties, including links to web pages of such parties, including but not limited to Facebook and Twitter links ("Third-Party Content"). We do not control, endorse or adopt any Third-Party Content and shall have no responsibility for Third-Party Content, including without limitation material that may be misleading, incomplete, erroneous, offensive, indecent or otherwise objectionable. In addition, your business dealings or correspondence with such third parties are solely between you and the third parties. We are not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, and you understand that your use of Third-Party Content, and your interactions with third parties, is at your own risk.

Discontinuance of Services

We may, in our sole discretion and without liability to you, with or without prior notice and at any time, modify or discontinue, temporarily or permanently, any portion of our Services.

Links to Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by CoinMoola.com.

CoinMoola.com has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that CoinMoola.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us at [email protected].